Connect to Microsoft Dynamics CRM for Microsoft Office Outlook Windows 8

Connect to Microsoft Dynamics CRM for Microsoft Office Outlook

Note: This troubleshooting step only applies to Windows 8 users. If you are not using Windows 8, please continue to the next prompt.

Windows 8 includes a feature component called Windows Identity Foundation as part of the base installation of the operating system. However, if Windows Identity Foundation is not an activated feature, the configuration process will fail. To check if Windows Identity Foundation is active, please use the following steps:

Windows 8

1. In the Start menu, right-click, and then select All Apps
2. Under the Windows System group, select Control Panel
3. Click on Programs, and then click Programs and Features
4. In the left menu, click Turn Windows features on or off
5. Scroll through the list until Windows Identity Foundation 3.5 is found

If Windows Identity Foundation 3.5 is unchecked, check this item and click Ok to install the feature.

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