With over 20 years of proven success in IT Service Delivery, Operations Management, and Program Management, I bring deep expertise in driving end-to-end program execution—from strategic planning and scope management to risk analysis and cost optimization. 💡 Technical Proficiency Skilled in Microsoft Azure (IaaS, PaaS), Azure DevOps, Office 365, Power BI, Kubernetes, and Open Source Observability tools. Experienced in designing infrastructure high-level diagrams, supporting pre-sales engagements, and executing complex deployments including air-gapped environments. 🤝 Business Enablement & Client Engagement Known for crafting tailored solution strategies and delivering impactful technical presentations. I collaborate closely with clients to understand their needs, provide actionable insights, and support the development of customer-centric strategies. 🌟 Team Building & Operational Excellence A consistent top performer with a passion for building high-performing, motivated teams. I focus on talent development, operational excellence, and maintaining high morale with low attrition.